Privacy Policy
This Privacy Policy governs the collection, processing, storage, and protection of personal information provided by users of our online gaming platform. We are committed to maintaining the highest standards of data protection and privacy in accordance with applicable Indian laws and regulations, including the Information Technology Act, 2000 and the Personal Data Protection Bill. This policy outlines our practices regarding personal data handling and your rights as a user of our services. Last updated: January 28, 2026
Information Collection and Types of Data
We collect various types of personal information necessary to provide our gaming services effectively and ensure compliance with regulatory requirements. The collection of this information is essential for account creation, identity verification, payment processing, and maintaining the security and integrity of our platform.
| Data Category | Information Types | Collection Method |
|---|---|---|
| Personal Information | Full name, date of birth, gender, residential address, email address, phone number | Registration forms, account verification |
| Financial Data | Bank account details, payment card information, transaction history, deposit and withdrawal records | Payment processing, KYC procedures |
| Technical Information | IP address, browser type, device information, operating system, login timestamps | Automatic collection via cookies and tracking technologies |
| Gaming Activity | Game preferences, betting history, session duration, gameplay statistics | Platform usage monitoring |
Identity verification documents including Aadhaar card, PAN card, passport, or driving licence may be required to comply with Know Your Customer (KYC) norms and anti-money laundering regulations. We also collect information about your gaming behaviour and preferences to enhance user experience and ensure responsible gaming practices.
Purpose and Legal Basis for Data Processing
We process your personal information for specific, legitimate purposes that are essential for providing our gaming services and complying with legal obligations. Our processing activities are based on various legal grounds recognised under Indian data protection laws.
- Account creation and management, including user authentication and profile maintenance
- Processing deposits, withdrawals, and other financial transactions securely
- Compliance with statutory KYC requirements and anti-money laundering regulations
- Fraud prevention, security monitoring, and risk assessment procedures
- Customer support services and resolution of technical issues
- Marketing communications and promotional offers (with explicit consent)
- Responsible gaming monitoring and implementation of self-exclusion measures
- Legal compliance, regulatory reporting, and cooperation with law enforcement
We ensure that all data processing activities have a lawful basis, whether it be contractual necessity, legal obligation, legitimate interest, or explicit user consent. Where consent is required, we obtain clear and informed permission before processing your personal information for specific purposes.
Data Sharing and Third-Party Disclosure
We maintain strict control over your personal information and limit sharing to essential business operations and legal requirements. We do not sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent.
Personal information may be shared with trusted third-party service providers who assist us in operating our platform and delivering services. These partners include payment processors, identity verification services, customer support platforms, and technical infrastructure providers. All third-party partners are bound by strict confidentiality agreements and must comply with applicable data protection standards.
- Payment processing companies for secure transaction handling and fraud prevention
- Identity verification services for KYC compliance and document authentication
- Cloud storage providers for secure data hosting and backup services
- Customer support platforms for efficient query resolution and communication
- Marketing service providers for promotional campaigns (with user consent)
- Regulatory authorities and law enforcement agencies when legally required
We may disclose personal information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, prevent fraud, or ensure user safety. In cases of business restructuring, merger, or acquisition, personal data may be transferred to the acquiring entity under equivalent privacy protection measures.
Data Security and Protection Measures
We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security infrastructure combines technical, administrative, and physical safeguards to ensure the highest level of data protection.
Technical security measures include advanced encryption protocols for data transmission and storage, secure socket layer (SSL) technology for all sensitive communications, multi-factor authentication systems, regular security audits and vulnerability assessments, automated fraud detection systems, and secure database management with restricted access controls.
- 256-bit SSL encryption for all data transmission and sensitive information handling
- Regular penetration testing and security vulnerability assessments
- Multi-layered firewall protection and intrusion detection systems
- Secure data centres with 24/7 monitoring and environmental controls
- Employee access controls with role-based permissions and regular training
- Regular data backups with secure off-site storage and recovery procedures
- Incident response protocols for immediate threat identification and mitigation
Administrative safeguards include comprehensive employee training on data protection protocols, regular policy updates reflecting current best practices, and strict access controls limiting data access to authorised personnel only. Physical security measures protect our servers and data storage facilities through restricted access areas, surveillance systems, and environmental monitoring.
User Rights and Data Control
We respect your fundamental rights regarding personal data and provide mechanisms for exercising these rights in accordance with Indian data protection principles. You maintain significant control over your personal information and how it is processed on our platform.
You have the right to access your personal information and obtain details about how we process your data. This includes the right to receive a copy of your personal data in a structured, commonly used format. You may request corrections to inaccurate or incomplete personal information, and we will update your records accordingly within reasonable timeframes.
- Access your personal data and obtain information about processing activities
- Correct inaccurate or incomplete personal information in your account
- Request deletion of personal data subject to legal retention requirements
- Withdraw consent for marketing communications and optional data processing
- Object to processing based on legitimate interests in specific circumstances
- Request data portability for information you have provided to us
- Lodge complaints with relevant data protection authorities
To exercise these rights, contact our privacy team through the designated channels provided on our platform. We will respond to your requests within the timeframes specified by applicable laws and may require identity verification to protect your personal information from unauthorised access.
Data Retention and Policy Updates
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable regulatory requirements.
Account information and gaming history are typically retained for seven years after account closure to comply with financial regulations and anti-money laundering requirements. Payment and transaction records may be retained for longer periods as required by banking and financial services regulations. Marketing communications data is retained until you withdraw consent or request deletion.
- Active account data: Retained throughout the duration of your account relationship
- Closed account records: Seven years from account closure date
- Financial transaction records: Ten years as per regulatory requirements
- Marketing consent data: Until consent is withdrawn or account is closed
- Technical logs and security data: Two years for operational purposes
We regularly review our data retention practices and securely delete information that is no longer required. When personal data is deleted, we ensure complete removal from our systems unless retention is required by law or for legitimate business purposes.
This Privacy Policy may be updated periodically to reflect changes in our practices, services, or applicable laws. We will notify users of significant changes through email notifications or prominent website notices. Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage regular review of this policy to stay informed about how we protect your personal information.